FAQ

You have questions? We have answers!

General FAQs

What is ResiPro?

ResiPro is the nation’s leader in property preservation, maintenance and renovation for single-family homes. The company has been operating since 2010 and was previously known as Ameritrust Residential Services.

What is HoneyBadger Pro?

HoneyBadger Pro is our proprietary software for managing construction projects and maintenance work orders.

I am interested in partnering with ResiPro as a vendor – how do I see available jobs and apply?

Visit our ‘Contractors & Vendors’ page, where you can find a link to our job portal which allows you to view all available jobs and submit applications.

Who should apply to become a vendor?

General Labor & Handyman with crews, including:

  • Painters
  • Cleaners
  • Landscape
  • Flooring
  • Drywall
  • Carpentry
  • Pools/Pool Maintenance
  • And many more…

Licensed Specialty Trades, including

  • Heating & Cooling (HVAC)
  • Plumbers
  • Electrical
  • Roofers

Maintenance Technicians, particularly:

  • After hours vendors
  • Emergency vendors

What is required to become a vendor?

Becoming a vendor is a FREE, fast, and easy process! You must have:

  • General liability insurance
  • Workers compensation insurance
  • Experience in residential remodeling or rehab required
  • Active / Current Trade License
  • Valid driver’s license and reliable transportation
  • Your own tools for the job

You will also need to submit the following documents to get certified:

  • Completed IRS Form W9
  • Completed Certificate of Insurance (COI) – ResiPro MUST be added as an additional insured on the policy and listed as a certificate holder.
  • State licenses and/or certificates of competency
  • Signed and dated Independent Contractor Agreement
  • Pass criminal background check (if applicable for occupied homes)

Do I need to be licensed?

All general contractors and certain specialty trades, including plumbers, electricians, mechanical (HVAC) and roofers MUST be licensed to work with us.

Other trades, such as cleaners, landscapers and painters may not need to be licensed (please check with your recruiting specialist)

How long is the process of becoming a vendor?

The length of the process depends on how quickly an applicant can submit paperwork and sign the agreement. If filled out and submitted correctly, an applicant may be active in a couple days.

How do I know if the documents I uploaded in HoneyBadger Pro have been received?

Upon uploading all documents, the system timestamps the upload indicating a successful upload. Construction admins will then review and approve the documents. In the event all requirements for payment are not met, they’ll send you an email for revisions.

My business name changed, what documents do I need to submit?

You are required to re-submit all required documents to become a vendor. Documents must reflect the new business name.  Required documents include:

  • All new paperwork
  • W-9
  • ACH
  • Insurance

What do I need to do if I changed my EIN number?

If your EIN number changes, you must submit all new documents, including when the change took effect, per the IRS document you received as approval of this change. Once back in our system, new projects will be assigned to the new company.

I’ve done all my paperwork. When do I get work?

For the construction team, your information listing your availability and services is sent to our field Project Managers, so they can reach out as soon as they require your services.

We will also provide you with the contact information of our Area Managers, so you can introduce yourself and properly start building that relationship.

For our Maintenance department; you will have to complete our Maintenance Contractor portal training before you receive any work orders. Once you have completed the training, our Maintenance department will reach out within 7-14 days and issue a work order if the services you rendered are needed.

Please note:

  • Work is not guaranteed
  • There is no set date when work will be available
  • Work is provide based on services rendered by vendors, location and need.

I’m getting some work - how can I get more?

Work depends on available projects, your location, your skillset, past work history and other variable factors. Be sure to build a vendor-friendly relationship with your local Project Manager, as they have the final say in vendor selection.

How can I connect with more Project Managers?

Be on the lookout for when the Vendor Roadshow coming to your region! This is a great opportunity to connect and network with local Project Managers and other local vendors. We send invitations via email, Facebook and LinkedIn.

How does ResiPro determine the margins for each market?

Our team uses state-of-the-art technology to analyze data and determine detailed pricing matrices per market.

Who determines the scope of work?

The Project Manager determines the scope of work using client, life & safety, and city requirements and guidelines. For some specialty trades, the vendor and project manager work together to determine the scope of work during the early stages of property renovation.

How long do permits take?

The length of a permit depends on the state, region, and municipality. You can discuss permitting issues with your Project Manager.

Why can I not find a property in my HoneyBadger Pro dashboard?

Likely your Project Manager has not assigned you under that property. Please contact your Project Manager to resolve.

Why is my access denied when I try to log in to HoneyBadger Pro?

There are many common reasons for access being denied.

  • Please make sure you are using the correct link HoneyBadger link below:
  • You are advised to copy and paste the login credentials provided to you.
  • If needed, reset your password by clicking on the Forgot Password link underneath the login fields.

Why do I keep getting reminders to update my insurance information? Do I need to update all my documents?

Each vendor will get an annual reminder 30 days prior to the expiration date of their insurance documents.

You do not need to re-submit all your documents. You only need to re-submit updated certificates for insurance policies, meeting all requirements (i.e. Certificate Holder & Additionally Insured)

Who do I contact about updating my vendor profile?

Vendor coordinators are available to assist you with your vendor profile.

If you need updates to other information such as properties, scope of work, pricing, change orders, etc., please reach out to your Project Manager.

What if I change my bank information?

To change bank information, please re-submit an updated ResiPro ACH Form along with your supporting documents verifying the information (i.e Voided Check or Letter from Bank verifying account details).

Why have I not received my direct deposit?

There are two possible reasons why your direct deposit is not being received.

  • Required documents are not uploaded correctly (i.e. Conditional Lien Waiver & Invoice)
  • You will not receive a direct deposit for services rendered unless you complete the ACH TEST sent by our Accounting team.

How quickly do you pay vendors?

We offer 20-day net payment terms from order close out. Payments are made via direct deposit, which is a faster, safer and more secure way to pay than standard paper checks. Payments are distributed on Fridays.

  • For Construction: Payment process commences after the receipt of both documents and conditional lien waiver from the date of the last document upload (Invoice and Conditional Lien Waiver)
  • For Maintenance: Payment process commences from the date your work order is approved for payment. Your deadline for submitting your invoice is Saturday 12 pm.

Construction / Renovation FAQs

Where do I find my Lien Waiver?

Lien Waiver is on the last page of your Work Authorization Contract issued by your Project Manager.

Why can I not upload my invoice and/or Lien Waiver in HoneyBadger Pro?

In HoneyBadger Pro, you will not see “Upload Invoice” or “Upload Lien Waiver” buttons until all required dates (Start Date, Project Completion Date, and Work Completion Date) are entered on behalf of the Project Manager. If you have any questions or concerns, please contact the Project Manager directly.

How do I handle change orders that affect the project’s scope of work?

Constantly communicate with your Project Manager. All change order requests must be discussed and approved by Project Manager before commencing any work applicable to that change order.

Once the change order is approved; your Project Manager will add it to your contractor portal under the appropriate property.

Maintenance FAQs

How do I contact my Asset Manager?

There are two ways to contact your Asset Manager:

  • Leave a note at the bottom of your work order in HoneyBadger Pro
  • Email your Asset Manager with your full business name and work order number

I submitted my estimate three days ago, however, my work order status is still, “Awaiting Owner Approval”. What happens next?

Reach out to your Asset Manager for an update on the status of your approval. Once approval is received you are authorized to complete the scope of work.

How do I upload photos in HoneyBadger Pro?

In the work order, “Choose from Gallery” to upload multiple photos at a time. If you are having issues: clear your cache and history, change your computer’s settings to allow for pop-ups, and restart your computer.

Where can I find my invoice in HoneyBadger Pro?

In the General Documents section of your work order, you will find a hyperlink to access a printable PDF version of your invoice.

How do I know if I successfully submitted my invoice to be reviewed by my Asset Manager?

After successfully uploading documents, you will see a hyperlink embedded in the General Documents section of your work order for your review. Please use this document to confirm your approved dollar amounts for materials and labor.